Delete Your Zeha Account

1. How to request deletion

Option A: Request by email

1. Tap Request deletion by email above, or send an email to [email protected].
2. Use the subject Zeha account deletion request.
3. Include the email address or sign-in method associated with your Zeha account, plus your nickname or account ID if available.
4. Complete any ownership verification requested by Zeha Support.

Option B: Delete from Zeha

1. Open the Zeha app.
2. Open Settings.
3. Choose Delete Account.
4. Review the consequences and confirm the deletion.

Account deletion is permanent. After the deletion operation succeeds, the account cannot be restored by Zeha Support.

2. Data that is deleted

When the account deletion request is completed, Zeha deletes the account and associated data used to provide the account and product features, including:

• Account and profile data: Zeha account record, login-linked profile information, nickname, avatar, biography, gender, and account preferences.
• Chat and story data: chat profiles, chat history, story progress, generated replies, and related scene context associated with the account.
• Creation data: private plots, drafts, plot descriptions, characters, public-submission data, and related creation records owned by the account.
• Images and relationships: account-linked generated images, favorites, follows, and other user relationship data.
• Device-local account data: account-scoped cache, drafts, pending requests, and local chat data that Zeha can clear from the device when deletion completes.

3. Data that may be retained

Some limited records may be retained when necessary for a specific operational, legal, payment, security, or support purpose. These records are not used to restore the deleted account.

• Payment and purchase records: purchase status, product and subscription identifiers, transaction or order identifiers, verification identifiers, entitlement records, refunds, and related accounting records.
• Support records: deletion requests, support emails, feedback, screenshots, and information needed to resolve a dispute or verify an account request.
• Security and abuse-prevention records: records needed to detect fraud, prevent abuse, investigate security incidents, or protect Zeha and its users.
• Diagnostics and service records: limited logs, crash reports, usage or attribution records, or other technical records needed to operate, secure, and improve the service.
• Legally required records: information that must be kept to comply with applicable law, tax, accounting, regulatory, or lawful-request obligations.

4. Timing and retention

For a successful in-app deletion request, the account deletion operation takes effect immediately after the service confirms success. For an email request, Zeha first verifies account ownership and then processes the request promptly without unnecessary delay.

Account and product data listed in the deleted-data section is removed when the deletion operation completes. Limited records listed in the retained-data section are kept only for as long as needed for the stated purpose or as required by applicable law. When the applicable retention need ends, those records are deleted or de-identified.

Zeha does not keep deleted account data for the purpose of restoring the account.

5. Subscriptions

Deleting your Zeha account does not cancel an active Google Play, App Store, or other platform subscription. Cancel the subscription through the platform or payment provider used for the purchase to stop future renewals.

Zeha may retain the purchase and entitlement records needed to process refunds, resolve billing issues, comply with payment obligations, or prevent abuse.

6. Contact

For account deletion questions or ownership verification, contact [email protected]. Include a clear description of your request, but never include your password, session token, or full payment credentials.

See also Zeha Privacy Policy and Zeha Terms of Use.