Collected for product use
We use account, story, support, payment status, and diagnostic data to run Zeha.
Privacy
Privacy Policy
Last updated: July 7, 2026
This Privacy Policy explains how Zeha collects, uses, stores, and protects information when you use the Zeha website, iOS app, and web app. Zeha is an AI interactive story chat product that lets users browse plots, create chat profiles, talk with AI characters, and create playable stories.
Used to power story chat
Story content may be processed to generate replies, preserve scene context, and moderate public submissions.
Managed in the app
You can edit settings, sign out, manage purchases, and request account help through Help & Support.
1. Information we collect
We collect information only when it is needed to provide, secure, improve, or support Zeha.
Account information
- Login identifiers from Apple Sign In or Google Sign-In, such as user ID, email address, and display name when provided by the login provider.
- Profile information you choose to provide, such as nickname, avatar, bio, and profile settings.
Content and interaction information
- Story chat messages, selected options, generated replies, chat history, plot progress, and related scene context.
- Chat profiles, character settings, story drafts, plot descriptions, public submissions, review status, and content you create or edit.
- Favorites, search terms, language settings, theme settings, subscription state, and other app preferences.
Support and feedback information
- Email address or other contact information you enter when sending feedback.
- Feedback text, optional screenshots, and technical context needed to investigate the issue.
Device, usage, and diagnostics information
- Device type, operating system, app version, browser type, approximate region, network status, crash reports, and diagnostics.
- Basic usage events such as screen views, button taps, errors, performance data, and install attribution where enabled.
Payment information
Subscriptions and purchases are processed by the relevant platform or payment provider, such as Apple App Store or future web payment providers. Zeha does not store full card numbers or Apple payment credentials in the client app. We may store purchase status, product ID, transaction identifiers, order identifiers, and entitlement records needed to provide paid features and resolve support requests.
2. How we use information
- Provide login, account continuity, story chat, plot creation, favorites, settings, and support features.
- Generate AI story responses, maintain scene continuity, and personalize product behavior based on your choices and settings.
- Review public plot submissions, moderate content, prevent abuse, and enforce product safety rules.
- Process subscriptions, restore purchases, verify entitlements, and handle refunds or payment support.
- Debug issues, analyze app quality, improve performance, detect crashes, and protect service reliability.
- Comply with legal obligations and respond to lawful requests when required.
3. How information is shared
We do not sell your personal information. We share information only as needed for the following purposes:
- Service providers: cloud hosting, authentication, analytics, crash reporting, payment processing, image upload, and customer support vendors that help operate Zeha.
- AI and infrastructure providers: content may be processed by systems that generate, moderate, or deliver AI story responses.
- Platform providers: Apple, Google, and payment providers may process information under their own terms when you use their login, purchase, or platform services.
- Legal and safety reasons: we may disclose information if required by law, to protect users, or to investigate fraud, abuse, or security incidents.
4. Storage and retention
We retain information for as long as needed to provide Zeha, maintain account records, support paid entitlements, comply with legal obligations, resolve disputes, and protect service integrity. Story content, drafts, chat history, support records, and diagnostics may have different retention periods depending on feature requirements and legal needs.
We use technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, but we work to limit access and avoid storing unnecessary sensitive information.
5. Your choices
- You may edit profile information, chat profiles, drafts, favorites, language, and theme settings in the app.
- You may stop using Zeha or sign out at any time.
- You may request help with account deletion, data access, data correction, or support records through Help & Support in the Zeha app.
- You may manage subscriptions, cancellations, refunds, and purchase history through the platform where you purchased the subscription.
- You may control some browser data through your browser settings and some device permissions through your operating system settings.
6. Children
Zeha is not directed to children under the age required by applicable law to use online services without parental consent. If you believe a child has provided personal information to Zeha, contact us through Help & Support so we can review and take appropriate action.
7. Changes
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and may provide additional notice in the app or on the website.
8. Contact
For privacy questions, account requests, or support needs, email [email protected]. You may also open Zeha and go to Settings > Help & Support. Include your contact email and a clear description of the request so we can respond accurately.